If it s just a single channel return to the channel and see if the sound has returned.
At t u verse cable box volume.
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Then it ll control the internal volume of the stb by using the volume buttons.
When you re finished just program back for your tv.
First turn your tv volume to about halfway.
Tune to another channel to see if the volume issue is limited to just this channel or all channels.
Geographic and service restrictions apply to at t internet and u verse tv services.
And when you check the volume of your tv or sound system the volume is maximized.
Press and hold the menu key then press and hold the ok key.
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To program your remote to control the u verse volume follow these instructions.
Before calling tech support.
Press and hold the at t key on the remote control.
Watch this at t u verse tv support video for common solutions if you re experiencing a problem with your u verse tv picture or sound quality.
Turn on your tv.
Using your tv s remote control not your at t u verse tv remote control select input tv video or source to change your tv to the corresponding input.
You have to reset the uverse remote so that it isn t programmed to control a tv.
Release both the at t key and.
Make sure all connections are secure between your receiver and your tv.
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Without releasing the at t key press and hold the ok key simultaneously.
When you do this the max volume on the box will show as 25.
If necessary refer to your tv s manual to change the input.
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In fact with cable i didn t have this issue and the cable box was hooked up in exactly the same way to both tvs.
New approved residential customers only.
Your tendency is to think there is something wrong with your uverse cable box and you want to call tech support.
It may be a problem with the station provider and not u verse.